Manage support tickets, assign agents, and track resolution progress
Senior Support Agent
Fraud Specialist
Technical Support
Support Agent
Support Agent
| Ticket ID | User | Subject | Category | Status | Priority | Assigned To | Action |
|---|---|---|---|---|---|---|---|
| TKT-2024-001 | Kwame Mensah consumer | Transaction failed but amount deducted | Payment error | Under Review | High | Sarah Johnson | |
| TKT-2024-002 | Ama's Restaurant merchant | Unable to access settlement account | Account issue | Open | Medium | Unassigned | |
| TKT-2024-003 | Kofi Asante consumer | Unauthorized transaction on my account | Fraud | Escalated | Critical | Michael Chen | |
| TKT-2024-004 | Tech Store Ghana merchant | Request for API documentation | Other | Resolved | Low | David Osei | |
| TKT-2024-005 | Abena Owusu consumer | Merchant refused to honor payment | Report misconduct | Under Review | High | Sarah Johnson | |
| TKT-2024-006 | Yaw Boateng consumer | Mobile money top-up not reflecting | Payment error | Open | Medium | Unassigned |