Last Updated: January 2026
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an application. Cookies help websites remember your preferences, improve your user experience, and provide analytics about how the site is used. ElRoi Pay uses cookies and similar tracking technologies to enhance your experience and ensure the security of our Services.
These cookies are necessary for the ElRoi Pay platform to function properly. They enable core functionality such as:
Duration: Session cookies (deleted when you close your browser) or up to 30 days for persistent authentication.
Can be disabled: No. Disabling essential cookies will prevent you from using ElRoi Pay Services.
These cookies help us understand how users interact with ElRoi Pay, allowing us to improve our Services. They collect information about:
Duration: Up to 2 years
Can be disabled: Yes, through your browser settings or our cookie preferences.
These cookies remember your preferences and choices to provide a personalized experience:
Duration: Up to 1 year
Can be disabled: Yes, but this may affect your user experience.
These cookies help protect your account and detect suspicious activity:
Duration: Up to 90 days
Can be disabled: No. These are essential for account security.
These cookies are used to deliver relevant advertisements and measure campaign effectiveness:
Duration: Up to 1 year
Can be disabled: Yes, through your browser settings or our cookie preferences.
ElRoi Pay uses third-party services that may set their own cookies. These include:
Google Analytics
Used for website analytics and user behavior tracking.
Payment Processors
Banks, mobile money operators, and card networks may set cookies during payment processing.
Customer Support Tools
Live chat and support ticket systems may use cookies to maintain conversation history.
Social Media Platforms
Facebook, Twitter, and LinkedIn may set cookies when you interact with social sharing features.
We do not control third-party cookies. Please review the privacy policies of these third parties for more information about their cookie practices.
Most web browsers allow you to control cookies through their settings. You can:
Instructions for popular browsers:
You can manage your cookie preferences directly in the ElRoi Pay app by going to Settings → Privacy → Cookie Preferences. Here you can enable or disable non-essential cookies.
On mobile devices, you can control tracking through your device settings:
You can opt out of certain third-party cookies:
If you disable cookies, certain features of ElRoi Pay may not function properly:
Note: Disabling essential cookies will prevent you from using ElRoi Pay Services entirely.
When you first visit ElRoi Pay, you will see a cookie consent banner. By clicking "Accept All Cookies," you consent to our use of all cookies as described in this policy. You can also click "Manage Preferences" to choose which types of cookies to allow. You can change your cookie preferences at any time through your account settings.
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of material changes by posting the updated policy on our website and in the app. The "Last Updated" date at the top of this policy indicates when it was last revised.
If you have questions about our use of cookies, contact us:
ElRoi Pay Privacy Team
Email: privacy@elroipay.com
Phone: +233 (0) 30 123 4567
Address: One Health Global Technologies FZ-LLC, Dubai, UAE
| Cookie Type | Purpose | Duration | Can Disable? |
|---|---|---|---|
| Essential | Authentication, security | Session - 30 days | No |
| Performance | Analytics, improvements | Up to 2 years | Yes |
| Functional | Preferences, personalization | Up to 1 year | Yes |
| Security | Fraud prevention | Up to 90 days | No |
| Marketing | Advertising, campaigns | Up to 1 year | Yes |